One of the fundamental reasons for setting up our own estate agency, was the poor experience we had received when looking at property over many years.
We would often ask questions about a property and be told the person just worked weekends and to ring the office on Monday, or the person worked for lettings and was just helping out their Sales colleagues, or they were simply employed to do viewings and couldn’t help us.
I am delighted to report that we have won instructions from vendors for whom we have done ‘accompanied viewings’ who wished to view a property being marketed by us. Whilst the property we showed them did not meet their needs, they have phoned up a few weeks later to say they had since viewed other properties, but that we were the only agents who imparted detailed knowledge about the property and surrounding area, and as such wished us to sell their own property! We believe this is testament to personally meeting the vendors from outset, asking questions about their property, their circumstances, work they have undertaken, so we can pass on this information when we do viewings and inform prospective buyers accordingly. We then take our own photos, offer help and advice on presentation, and measure up so we can produce accurate 2D and 3D floor-plans.
We do all ‘accompanied viewings’ as don’t see that as the vendor’s responsibility, surely that’s why they pay an estate agent. We continue to be shocked at how many vendors, including elderly owners, do their own viewings, as perhaps their agent can’t really be bothered.
The last 12-18 months in our opinion has been more a more challenging marketplace for selling property, with less ‘proceed-able’ buyers out there. This being the case, we believe in producing the best possible marketing, knowing about properties so we can answer any questions, and have extended hours of availability to speak to potential buyers and perform viewings. Our vendors are advised of who is viewing their property, their position, and usually within an hour of completing the viewing, we provide them with initial feedback. It is about keeping our clients informed and providing a level of service they have never experienced previously. We have not needed to resort to knocking on doors of houses on the market, cold calling vendors, or simply telling people we are the best estate agents around. Our Business success is based firmly on offering the very best service possible to our vendors and buyers, and keeping all parties informed throughout, from first point of contact through to the day of completion and handing over a Thank you card and bottle of fizz.
Ultimately, it is our clients that decide how we perform, and to this end, it was incredible to win “Best Sales Branch of the year, 2018 in Ely/CB7” following reviews posted on www.allagents.co.uk, the largest review sight in the UK for estate agents by our clients. In fact, better still than winning the award were the reviews themselves. It is testament to how we continue to look after our customers and want to exceed their expectations, so much so that they too recommend us in the future.
Please ‘click’ here to see the award, and the client reviews. Thank you for reading, and if you are serious about moving, or know someone that wishes to, please do not hesitate to contact us, and let us show you all agents are most definitely not the same!